Return and Exchange Policy

Return and Exchange Policy

At Coastal Wave Clothing Co., we prioritize your satisfaction and strive to provide the best shopping experience. Our return and exchange policy is designed to be customer-friendly and transparent, ensuring you feel confident and secure with every purchase.

Return Policy

  1. Eligibility for Returns:

    • Items must be returned within 30 days of delivery.
    • Products must be in new, unused condition with all original packaging and tags attached.
    • Custom-made or personalized items are not eligible for returns.

  2. Return Process:

    • Contact our customer support team at coastalwaveclothingco@gmail.com to initiate a return.
    • You will receive a return authorization and instructions on how to send your item back.
    • Pack the item securely and include the return authorization slip in the package.
    • Mail your return to:
    • Coastal Wave Clothing Co.
    • Po Box 552664
    • Miami Gardens, FL 33055

  1. Return Shipping:

    • Customers are responsible for return shipping costs unless the item is defective or incorrect.
    • We recommend using a trackable shipping service or purchasing shipping insurance for items over $75.

  2. Refunds:

    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
    • Approved refunds will be processed within 5-7 business days and credited to your original method of payment.
    • Shipping fees are non-refundable.

Exchange Policy

  1. Eligibility for Exchanges:

    • Items must be exchanged within 30 days of delivery.
    • Products must be in new, unused condition with all original packaging and tags attached.
    • Custom-made or personalized items are not eligible for exchanges.

  2. Exchange Process:

    • Contact our customer support team at coastalwaveclothingco@gmail.com to initiate an exchange.
    • You will receive an exchange authorization and instructions on how to send your item back.
    • Pack the item securely and include the exchange authorization slip in the package.
    • Mail your exchange to:
    • Coastal Wave Clothing Co.
    • Po Box 552664
    • Miami Gardens, FL 33055

  3. Exchange Shipping:

    • Customers are responsible for shipping costs to return the original item.
    • We will cover the shipping costs for sending the exchanged item to you.

  4. Processing Exchanges:

    • Once your return is received and inspected, we will process the exchange and send out the new item.
    • You will receive a confirmation email with tracking information once the new item is shipped.

Additional Information

  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at coastalwaveclothingco@gmail.com. We will arrange for a replacement or refund at no additional cost to you.
  • Non-Returnable Items: Custom-made, personalized items, and final sale items are not eligible for returns or exchanges.
  • Customer Support: Our customer support team is here to help with any questions or concerns. Please reach out to us at coastalwaveclothingco@gmail.com for assistance.

Thank you for shopping with Coastal Wave Clothing Co. We appreciate your business and are committed to ensuring your satisfaction with every purchase.